At Halloween Mens Wear Store, we stand by our gear like a shield. But if something doesn’t fit your rebellion, we’ve got your back. Our returns and exchanges policy is straightforward, secure, and designed to keep you in control—just like our privacy code. Below, we break down how to return or exchange items, what to expect, and the few rules we enforce to keep things tight.

1. Eligibility & Timeframe

You have 15 days from the date of delivery to request a return or exchange. The item must be unworn, unwashed, and in its original packaging with tags attached. We accept returns and exchanges for most products, but there are exceptions (see section 5).

2. How to Initiate a Return or Exchange

Follow these steps to get the process rolling:

  1. Email Us: Send a request to [email protected] with the subject line “Return/Exchange Request – [Your Order Number]”. Use the template below to ensure we have all the details we need.
  2. Wait for Approval: We’ll respond within 48 hours with a return authorization number and shipping instructions. Do not send anything back without this—it helps us track your gear and avoid delays.
  3. Ship the Item: Pack the item securely, include the authorization number on the package, and ship it to our address: 960 Sugarfoot Lane, Hagerstown, US 47346. You’re responsible for return shipping costs unless the item is defective or wrong.
  4. Confirmation: Once we receive and inspect the item, we’ll email you to confirm the return or exchange. For exchanges, we’ll ship the new item immediately; for returns, we’ll process your refund.

3. Refund Process

After we approve your return, here’s what happens:

  • Refund Time: Refunds are processed within 5-7 business days after we receive the returned item.
  • Refund Method: Funds are returned to the original payment method (Visa, MasterCard, JCB, or PayPal). If you used PayPal, it might take an additional 2-3 days for the refund to appear in your account due to processing times.
  • Note: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).

4. Exchange Process

Want a different size or style? Exchanges are free if the item is eligible. We’ll ship the new item via your original shipping method (standard or free) once we receive the return. If the exchange item is more expensive, you’ll pay the difference; if it’s cheaper, we’ll refund the balance.

5. Non-Returnable Items

Based on our menu and product focus, the following items are final sale and cannot be returned or exchanged unless defective:

  • T-shirts hardcore and T-shirts metal: These are limited-edition, graphic-heavy items often printed on demand to maintain their rebellious integrity. Due to their custom nature, we don’t accept returns for size or style changes unless there’s a manufacturing defect.
  • Tops that are personalized or altered (e.g., custom prints or designs) are also non-returnable.

If you receive a defective item from these categories, email us immediately at [email protected] with photos, and we’ll replace it fast.

6. Return/Exchange Request Template

Copy and paste this template into your email to us. Fill in the blanks to speed things up:

Subject: Return/Exchange Request – [Your Order Number] Body: Hello Legion, I want to return/exchange an item from my order. Here are the details: – Order Number: [Insert your order number] – Item Name: [e.g., T-shirts hardcore – Design Name] – Reason for Return/Exchange: [e.g., wrong size, defective, not as described] – Preferred Action: [Refund / Exchange for [specific item/size]] I confirm the item is unworn and in original packaging. My contact email: [Your email address] Thanks, [Your Full Name]

7. Contact Us

Questions? Threats? Praise? Reach out at [email protected]. We answer fast—no bots, no runaround. Stay loud, stay dark, stay true.

Note: This policy is part of our commitment to transparency. We evolve, so check back for updates. Last Updated: October 2023.